Shared Team Inbox for WhatsApp, Instagram & Live Chat
The unified inbox where every conversation from every channel comes together, with AI assistance, scheduling, reminders, notes, and rich customer context.
Overview
The Inbox is your team's shared workspace for every customer conversation. Messages from WhatsApp, Instagram, Facebook Messenger, Telegram, web chat, email, and SMS all land in one place, so any agent can pick up any conversation without switching tools.
Around each conversation you get AI help, scheduling, reminders, voice messages, internal notes, and a full picture of the customer, all from the same screen.
Working with conversations
Conversation Tabs
Switch between All, Assigned, Unassigned, and Unread conversations.
Filters
Narrow the conversation list by status, channel, agent, label, and more.
Search
Find a conversation, contact, or message across the whole inbox.
Bulk Assignment
Select many conversations at once and assign them to an agent or team.
Manage a Conversation
Set status, assign an agent, route to a department, and add labels.
AI assistance (MaxIA)
MaxIA AI Reply & Translate
Draft replies with AI and translate messages to and from your customer's language.
Summary
Get an instant AI summary of a long conversation.
Composing and follow-up
Scheduler
Write a message now and have it sent automatically at a later time.
Voice Message
Record and send a voice message right from the composer.
Reminder
Set a reminder so a conversation resurfaces when you need to follow up.
Private Notes
Leave internal notes on a conversation that the customer never sees.
Switch to Bot Mode
Hand the conversation back to your automated bot to resume replies.
Copy & Delete
Copy message text or remove a message you sent.
Followup tools
Reach a customer proactively from the contact panel's quick actions, without leaving the conversation.
Cloud Calling (Twilio)
Call the customer's phone number using your connected Twilio Voice account.
Send Email
Email the customer from your connected email account.
Send WhatsApp Message
Message the customer on WhatsApp, with templates for out-of-window sends.
WhatsApp Calling
Invite the customer to call, or place a WhatsApp call once they allow it.
Customer context
إعداد الرسائل النصية القصيرة - ربط Twilio SMS بـ ChatMaxima
اربط Twilio SMS بـ ChatMaxima. دليل خطوة بخطوة لإضافة رقم Twilio ومعرّف SID ورمز Auth Token وضبط الويب هوك والرد على الرسائل النصية.
Conversation Tabs - All, Assigned, Unassigned, and Unread
Use the tabs above the inbox conversation list to switch between all conversations, the ones assigned to you, unassigned conversations, and unread ones.