Usage Summary - Track Plan Limits and Consumption
Review your ChatMaxima plan usage against its limits, agents, messages, contacts, channels, and workspaces, and purchase add-ons to increase capacity.
Overview
The Usage Summary page shows how much of your ChatMaxima plan you have consumed, measured against your subscription limits. It covers agents, messages, contacts, channel accounts, and workspaces, with progress bars that make it easy to see what is close to its cap. Review it regularly to anticipate when you may need an add-on or an upgrade.
To open it, go to Settings → Usage Summary (/dashboard/settings/usage/).
Note: Every member can view usage for the current workspace. The overall view across all workspaces (
/dashboard/settings/usage/overall/) is limited to Admins on the default team.
What You See
The page displays your current plan and duration (monthly or yearly), then shows current usage against the limit for each metric:
| Metric | What it measures |
|---|---|
| Workspace Limit | Workspaces created vs. allowed |
| Agents Limit | Active agent seats vs. allowed |
| Chatbot Messages Limit | Bot messages used in the period |
| Broadcast Messages Limit | Outbound broadcast messages used |
| Chatbot Leads Limit | Contacts and leads captured vs. allowed |
| Channel Accounts Limit | Connected accounts per channel |
Channel limits are shown per channel, including Web, WhatsApp, Instagram, Facebook, Telegram, SMS, Email, and GoHighLevel.
Each metric uses a progress bar showing the current count against the maximum, so you can see at a glance how much headroom remains.
Purchasing Add-ons
When a metric is near its limit, use the Purchase Addon option to increase capacity for that specific resource without changing your whole plan. Add-on purchases are processed securely, including 3D Secure authentication where required by your card.
Best Practices
- Check before campaigns - review message and broadcast usage before a large send so you do not hit a mid-campaign limit.
- Watch agent seats - if the agents bar is full, deactivate an unused member on the Members page or add an agent add-on.
- Plan upgrades early - rising usage across several metrics is a sign to consider a higher plan rather than stacking add-ons.
Troubleshooting
I cannot invite more members
- Your agent seats are at the limit. Check the Agents Limit bar here.
- Deactivate an unused member or purchase an agent add-on.
Messages are not sending
- Check the Chatbot Messages or Broadcast Messages bars for the current period.
- Purchase an add-on or wait for the next billing period reset.
I cannot see the overall usage view
- The overall view requires Admin access on the default team.