ChatMaxima Documentation
ChatMaxima is a customer communication and engagement platform. Connect every channel, reply from a unified inbox, automate with AI, run campaigns, and more.
Welcome to ChatMaxima
ChatMaxima is a customer communication and engagement platform that brings every conversation, channel, and customer record into one place. Connect your messaging channels, reply from a single unified inbox, automate with AI agents, and turn conversations into lasting relationships, all from one workspace.
New here?
- Getting Started → - Set up your account and connect your first channel.
Explore the platform
Omnichannel
Connect WhatsApp, Instagram, Facebook, web chat, and more so every channel lands in one place.
Unified Inbox
Reply to every customer across every channel from a single shared team inbox.
ChatMaxima Studio
Design AI agents and chatbot flows visually with a drag-and-drop builder.
Knowledge Source
Train your AI agents on your own content so they answer customer questions accurately.
Ticketing
Turn conversations into trackable support tickets and resolve them as a team.
MaxCRM
Keep a full record of every contact, conversation, and customer detail in one CRM.
Campaigns
Send targeted outbound broadcasts and re-engage your customers at scale.
Tools & Integrations
Extend ChatMaxima by connecting the apps and services your team already uses.
Reports
Measure conversation volume, response times, and team performance.
Workspaces
Organize teams, brands, and projects into separate, isolated workspaces.
Role-Based Access Control
Control what each member can see and do with granular, role-based permissions.
Popular topics
- Connect your first messaging channel
- Build an AI agent with Knowledge Source
- Set up your shared team inbox
- Create and schedule an outbound campaign