Conversation Tabs - All, Assigned, Unassigned, and Unread
Use the tabs above the inbox conversation list to switch between all conversations, the ones assigned to you, unassigned conversations, and unread ones.
Overview
The tabs above the conversation list are the fastest way to focus your inbox. They split conversations by ownership and read state so you can jump straight to what needs attention.
The tabs
| Tab | Shows |
|---|---|
| All | Every conversation you have access to |
| Assigned | Conversations assigned to an agent (your queue) |
| Unassigned | Conversations no one has picked up yet |
| Unread | Conversations with new, unread messages |
How to use them
- Open the inbox
- Click a tab above the conversation list
- The list updates to show only that set of conversations
A common workflow:
- Start on Unassigned to pick up new conversations and assign them
- Switch to Assigned to work your own queue
- Check Unread to catch anything waiting on a reply
Tip: Combine tabs with Filters to narrow further, for example Unread conversations on a specific channel.
Next Steps
Shared Team Inbox for WhatsApp, Instagram & Live Chat
The unified inbox where every conversation from every channel comes together, with AI assistance, scheduling, reminders, notes, and rich customer context.
Filters - Narrow the Inbox to the Conversations That Matter
Filter the inbox conversation list by status, channel, assigned agent, labels, and more so you focus on the right conversations.