Web Chat Setup - Add the ChatMaxima Live Chat Widget

Overview

The Web Chat channel adds a live chat widget to your website so visitors can start a conversation in seconds. It is the fastest channel to set up because it needs no external account: you create a Web account, copy the generated script, and paste it into your site. This guide follows the actual connect flow in the dashboard.

Prerequisites

Before you begin, ensure you have:

• The URL of the website where the widget will appear
• The ability to edit your website's HTML or add a script through your CMS

Note: No API keys or third-party accounts are required for Web Chat.

Step 1: Open the Web Channel

1. Go to Settings > Channels in the dashboard
2. Select Web

Step 2: Create the Web Account

Fill in the two required fields:

Field	Description
Site Name	The name of your website. This helps identify the Web account in your dashboard.
Site URL	The website URL where the widget will be placed.

After entering both, click Submit.

Step 3: Copy the Generated Script

1. On submit, ChatMaxima generates an integration script
2. The script appears on screen. Copy it in full

Step 4: Add the Script to Your Website

1. Paste the script into your website's code, just before the closing </body> tag
2. Publish or save your site

<script src="https://widget.chatmaxima.com/loader.js"
        data-team="YOUR_TEAM_ID">
</script>

On successful integration, the live chat widget appears on your website.

Step 5: Customize the Widget (Optional)

After the account is created, open Widget Settings from the Web account to customize:

• Widget appearance and colors
• Welcome and greeting messages
• Pre-chat form fields
• Proactive messages

Troubleshooting

Widget not appearing

1. Confirm the script is pasted before the closing </body> tag
2. Make sure the page is published, not just previewed
3. Clear your browser cache and reload

Widget appears on the wrong site

1. Check that the Site URL matches where you pasted the script
2. Use a separate Web account per website if you run more than one site

Conversations not reaching the inbox

1. Confirm the Web channel is active
2. Check the Web filter in the Inbox

Next Steps

• Add the widget on Wix →
• Build a website chatbot in Studio →
• Customize team assignment →
• Back to all channels →