Instagram Setup - Connect Instagram DMs to ChatMaxima
Connect your Instagram Business or Creator account to ChatMaxima and manage Instagram DMs, story replies, and message requests from one inbox.
Overview
Connect your Instagram Professional account to ChatMaxima to manage Direct Messages, story replies, and message requests from the same shared inbox as your other channels. This guide follows the actual connect flow in the dashboard, where you can sign in with either Instagram Login or Facebook Login.
Prerequisites
Before you begin, ensure you have:
- An Instagram Business or Creator account (personal accounts are not supported)
- The Instagram account linked to a Facebook Page
- A Meta Business Account with admin access
Note: If your account is personal, switch it to a Business or Creator account in the Instagram app first, then link it to a Facebook Page.
Step 1: Open the Instagram Channel
- Go to Settings > Channels in the dashboard
- Select Instagram
- You will see the connect screen with two sign-in options
Step 2: Choose a Connection Method
ChatMaxima offers two ways to connect, shown as buttons on the connect screen.
| Method | Button | When to use |
|---|---|---|
| Instagram Login | Add your Instagram Account Using Instagram Login | Connect directly with your Instagram credentials |
| Facebook Login | Add your Instagram Account Using Facebook Login | Connect through the Facebook Page linked to your Instagram |
Click whichever method you prefer to start the authorization.
Step 3: Authorize the Connection
- On the redirected page, click Continue as to sign in
- Select the required Instagram pages to connect, then click Next
- Select the Facebook pages associated with the Instagram account, then click Next
- Set all options to Yes, then click Done
On a successful connection, all incoming messages from your Instagram pages are displayed in the ChatMaxima Inbox.
Step 4: Connect the Account
After authorization, ChatMaxima lists the eligible Instagram Business or Creator accounts detected on your Facebook Pages.
- Review the account details (Instagram name, username, linked Facebook Page, follower counts)
- Click Connect next to the account you want to integrate
- To remove an account later, click Disconnect next to it
Note: Accounts that are not valid Instagram Business accounts are flagged as "Not a valid Instagram Business Account" and cannot be connected.
Step 5: Verify the Connection
A connected account shows:
- The Instagram account name and @username
- The linked Facebook Page
- Follower, following, and post counts
Add Automation
Once Instagram is connected, you can attach a chatbot to handle DMs automatically:
- Open Studio and create or open a bot
- Build your welcome message and conversation flow
- Publish the bot and assign it to the Instagram channel
Troubleshooting
No eligible accounts detected
- Confirm your Instagram account is a Business or Creator account
- Make sure it is linked to a Facebook Page you administer
- Reauthenticate from Settings > Channels > Instagram
"Not a valid Instagram Business Account"
- Switch the account to Business or Creator in the Instagram app
- Link it to a Facebook Page
- Retry the connect flow
Account already linked elsewhere
If you see a message that the page is already linked to another account, submit a support ticket so the team can investigate.
Messages not appearing
- Check that the account shows as connected
- Confirm the Instagram filter in the Inbox is not hiding conversations
- Reauthenticate if the access token expired