ChatMaxima Docs

Facebook Messenger Setup - Connect Pages to ChatMaxima

Connect your Facebook Page to ChatMaxima and manage Messenger conversations from the shared inbox. Step-by-step guide to connect your Pages.

Overview

Connect your Facebook Page to ChatMaxima to receive and reply to Messenger conversations from the same shared inbox as your other channels. This guide follows the actual connect flow in the dashboard. ChatMaxima integrates with Facebook Pages, not personal profiles.

Prerequisites

Before you begin, ensure you have:

  • At least one active Facebook Page (personal profiles are not supported)
  • Admin access to that Page
  • A Meta Business Account

Note: If you do not have a Page yet, create one in Facebook first, then return to connect it.

Step 1: Open the Facebook Channel

  1. Go to Settings > Channels in the dashboard
  2. Select Facebook

Step 2: Connect Your Account

  1. Click the Connect & Add Own Pages button
  2. On the redirected Facebook page, click Continue as to sign in
  3. Select the required Facebook pages to connect, then click Next
  4. Set all options to Yes, then click Done

On a successful connection, all incoming messages from your Facebook pages are displayed in the ChatMaxima Inbox.

Step 3: Connect Individual Pages

After authorization, ChatMaxima lists the Facebook Pages associated with your account.

  1. Find the Page you want to integrate
  2. Click Connect next to it
  3. To remove a Page later, click Disconnect next to it

Step 4: Verify the Connection

A connected Page shows in the list with a link to the Page and its current connect status. Messages sent to the Page now arrive in your Inbox.

Add Automation

Attach a chatbot to handle Messenger conversations automatically:

  1. Open Studio and create or open a bot
  2. Build your welcome message and conversation flow
  3. Publish the bot and assign it to the Facebook channel

Troubleshooting

No eligible Pages detected

  1. Confirm your Facebook account administers at least one Page
  2. Remember that personal profiles cannot be connected
  3. Retry Connect & Add Own Pages after creating or gaining admin access to a Page

Connection error

  1. Re-authenticate from Settings > Channels > Facebook
  2. Confirm you granted all permissions during the Facebook flow

Messages not appearing

  1. Check that the Page shows as connected
  2. Confirm the Facebook filter in the Inbox is not hiding conversations

Next Steps

On this page

OverviewPrerequisitesStep 1: Open the Facebook ChannelStep 2: Connect Your AccountStep 3: Connect Individual PagesStep 4: Verify the ConnectionAdd AutomationTroubleshootingNo eligible Pages detectedConnection errorMessages not appearingNext Steps