Media - Browse Images, Videos, and Files in a Conversation
Quickly find every image, video, and document shared in a conversation from the Media tab in the inbox.
Overview
The Media tab collects every file shared in a conversation, images, videos, and documents, in one place. Instead of scrolling the whole thread to find an attachment, open Media and go straight to it.
Open the Media tab
- Open a conversation in the inbox
- In the contact panel on the right, select the Media tab
- Browse the shared files and open or download the one you need
What it collects
| Type | Examples |
|---|---|
| Images | Photos, screenshots, receipts |
| Videos | Clips the customer or agent sent |
| Documents | PDFs, invoices, and other files |
Tip: Media is a fast way to retrieve an order screenshot or a document a customer sent earlier in a long conversation.
Next Steps
Customer Journey - The Timeline of a Customer's Interactions
Follow a customer's journey across channels and touchpoints so you understand the full story behind the conversation you are handling.
Notes - Lasting Notes on a Contact
Keep notes about a customer in the contact details panel so your whole team shares the same context, conversation after conversation.