WhatsApp - Connect WhatsApp Business to ChatMaxima
Connect WhatsApp Business to ChatMaxima with the Meta Cloud API or Coexistence, and manage all your WhatsApp conversations from one shared inbox.
Overview
Connect WhatsApp Business to ChatMaxima to send and receive WhatsApp messages directly from your shared inbox. There are two ways to connect a number, depending on whether you want a fresh Cloud API number or want to keep using your existing WhatsApp Business App.
Connection methods
WhatsApp Cloud API
Official Meta Cloud API integration with templates, interactive messages, and commerce.
WhatsApp Coexistence
Connect an existing WhatsApp Business App number while still using the phone app.
Migrate an Existing Account
Share an existing WhatsApp Business Account with ChatMaxima and claim your numbers without OTP or Embedded Signup.
Which method should I use?
| Method | Best for |
|---|---|
| Cloud API | High message volume, template campaigns, interactive messages, and commerce. |
| Coexistence | Keeping the WhatsApp Business app on your phone while adding ChatMaxima. |
| Migrate | Hosted or SIM-less numbers that cannot receive an OTP or complete Embedded Signup. |
Add voice calling
Already connected a number? Turn on voice calls so agents can receive customer calls and place business-initiated calls, all from the same inbox.
Next steps
- Pick a connection method above.
- Follow its step-by-step setup guide.
- Start replying to WhatsApp messages from your unified inbox.